MAINTENANCE MANAGEMENT

• Supervision and Coordination of routine maintenance requests
• General Supervision of association contracted vendors
• Status or management report to Board on pending issues prior to Board meetings
• Coordination of large maintenance projects
• After-hours telephone access for common area emergencies
• On-line access for owners to report common area maintenance issues
• Web access for Board members to check status of maintenance issues
• Board approval of all vendors.    Association current vendors remain in place.

ACCOUNTING MANAGEMENT

• Monthly billing for assessments –  e-bills or paper (as selected by owner)
• Multiple payment options for owners (ACH,  Credit Card,  E-Check,  Check)
• Account payable approval process by Board on weekly basis
• Coordination with Treasurer on financial issues
• Follow-up on delinquent owners consistent with association lien policy.
• Late fees imposed and deposited to association’s account.
• Monthly financial reports to Board members
• On-line access for owners to view account balance

ADMINISTRATIVE MANAGEMENT

• Coordination of Civil Code requirements –   Reserve study, annual disclosures,
• Coordinate tax return and review, if required.
• Insurance renewal
• Homeowner violation letters, at Board direction
• Advice on management issues to Board –
• Board Member Education – by e-mail, and free seminars.
• Web-based Minute and Agenda templates for use by Secretary
• Association Web-site with access to all governing documents,   minutes,  insurance policy,  and  Association policies,  all word searchable.