_______________________________________________________________________

From: att [mailto:EllenF@att]
Sent: Monday, April 25, 2016 8:56 AM
To: Fin Beven <Fin.Beven@bevenandbrock.com>
Subject: Re: Donaldo

Hi Fin,

Much appreciate all the work that was done.

Regards,

EllenF@att
On Dec 29, 2015, at 11:21 AM, Fin Beven <Fin.Beven@bevenandbrock.com> wrote:

Ellen … I’m just checking in, and would appreciate hearing if the repair work is proceeding to your satisfaction.  Thanks for whatever advice or comments you may have, and I hope your holidays are going well.

Fin Beven

 

 

______________________________________________________________________

 

——– Original message ——–
From: Mary Williams <mronan1@ >
Date: 04/04/2016 4:15 PM (GMT-08:00)
To: Linda Bailey <Linda@bevenandbrock.com>
Subject: Reviewing your account

 

Hi Linda,

 

Sorry for my delay in responding…we just had our baby girl a few days ago!

 

Thank you so much for letting us know about the credit; I probably would never have noticed it myself!

 

We really appreciate and are impressed by the integrity of everyone at Beven and Brock!

 

Gratefully,

Mary Williams

 

 

_______________________________________________________________________

 

From: Kristina Rose [mailto:kristinarose5@ ]
Sent: Wednesday, March 09, 2016 1:31 PM
To: Andy LaPointe; Taylor Smith
Subject: Re: Reutimann building- 1025 Palm Avenue – roof water leaks and facets

 

Hello-

 

I wanted to thank you and Mr. Beven for sending over the plumber and repair contractors yesterday. They were nice guys that did a good job on the aforementioned repairs.

 

Much appreciated.

 

-Kristina

_____________________________________________________________________

 

From: Sujai [mailto:michellesujai@ ]
Sent: Tuesday, March 08, 2016 12:01 PM
To: Fin Beven <Fin.Beven@bevenandbrock.com>
Cc: Doug Hollier <Doug@bevenandbrock.com>; Toni Asante Lightfoot <toniasantelightfoot@; Alfonso@
Subject: Re: 345 San Marcos Apt C No Water Pressure

 

Dear Bevens & Brock, Rick, Doug etc.

 

REJohnson Cleaning Services came quickly, explained what they could do, made suggestions on how to resolve the odor problem & let me decide the best way to make sure everything was resolved once & for all.

 

They were not sure I’d like the odor killer but I said please use it because I’d hate for them to go through all of that work & the odor came back.We left while they worked & when we got back the carpet was almost day through out the apartment like they promised. So they had use the deodorizer & it was strong but not bad. They left the fans & HEPA filter over night. So we moved the fans after a few hours to dry the areas that needed them. By morning everything was great.

 

We let the HEPA filter & fans run while out the next day & when we got back even the odors of the deodorizer was gone. Then Monday evening Alfonso came for the fans & HEPA filter. They were a great guys who do excellent work.

 

Thanks to all of you who took care of use and helped resolve the problems. Beven & Brock has great reviews on line & you just earned another one. I will make sure I post how fantastic you have been & I highly recommend your company for apartment management.

Michelle Sujai
Sujai means “One Who Heals”
We must heal self as we heal others.

 

___________________________________________________________________

 

From: Major Baisden [mailto:bft1548@]
Sent: Monday, March 07, 2016 12:04 AM
To: Fin Beven <Fin.Beven@bevenandbrock.com>
Subject: Re: Property Condition Move-In Form

 

Mr. Beven.

 

I apologize for our late acknowledgment of your email. We were out of town when we received your form. You, on the other hand, were very prompt in sending the form and we very much appreciate it. We plan to use it at every opportunity. Thank you for your creativity.

 

Major and Joanna

 

On Saturday, February 20, 2016 11:57 AM, Fin Beven <Fin.Beven@bevenandbrock.com> wrote:

 

Major … our deposit form is attached.  I hope that you find it useful.

 

Fin Beven

 

___________________________________________________________________

 

From: Steven Flores [mailto:macstevo@]
Sent: Tuesday, February 02, 2016 4:23 PM
To: Laura Garbo <Laura@bevenandbrock.com>
Subject: Re:

 

Once again thank you for being so amazing and helping out on this! I just don’t know how to thank you enough!

Sent from my iPhone
On Feb 2, 2016, at 15:18, Laura Garbo <Laura@bevenandbrock.com> wrote:

Hi

 

Merry will be out tomorrow and replace that other pipe while the area is open. Thanks!

 

Laura Garbo, CCAM

Beven & Brock

Direct Line:  626-243-4160

Direct Fax:  626-236-4185

 

 

___________________________________________________________________

 

—–Original Message—–

From: Frantz G. Saint Louis Jr. [mailto:info@frantz]

Sent: Tuesday, February 02, 2016 4:08 PM

To: Fin Beven

Subject: Introduction and Eileen Flannigan

 

Good Afternoon Mr. Finley,

 

By way of introduction,

my name is Frantz G. Saint Louis Jr. and I am a new tenant of a building being managed by your company. I wanted to introduce myself to you and also inform you that Eileen Flannigan provided superior customer service and follow through. I greatly appreciate her professionalism and look forward to this new beginning. Thank you for your welcome letter and implementing a hands on approach with your company.

 

Continued success,

 

Frantz G. Saint Louis Jr.

 

 

____________________________________________________________________

 

From: Christopher Holly [mailto:c.m.holly@
Sent: Tuesday, January 26, 2016 10:50 AM
To: Linda Bailey
Cc: Taylor Smith; Andy LaPointe; Fin Beven; Cali Nguyen
Subject: Re: 44 Roosevelt #3

 

Linda,

Our sincere thanks for your assistance in dealing with this unfortunate situation. The rent credit and modification to our lease responsibility are both greatly appreciated and we shall be sure to give at least 30 days notice should we decide to vacate early.

On behalf Cali and myself,

Christopher Holly
__________________________________________________________________________
——– Original message ——–
From: julia.d.marshall@
Date: 01/14/2016 11:02 PM (GMT-08:00)
To: Rosa Flores <rosa@bevenandbrock.com>
Cc: Linda Bailey <Linda@bevenandbrock.com>
Subject: Re: new lease for 30 First #7

Hi Rosa,

 

I am thrilled to hear that Stephanie will be taking over my lease and I appreciate you and Linda so much for all of your help! I am actually moving out tomorrow (01/15) and Barbara will also be coming by to do the walk through. Please let me know what will be next after I move out tomorrow, and I will make sure to take care of it

as soon as possible! Thank you for everything! You guys rock!

 

My best,

 

Julia

 

____________________________________________________________________________

 

——– Original message ——–
From: angelinadiaz00 <angelinadiaz00@
Date: 01/04/2016 10:14 AM (GMT-08:00)
To: Linda Bailey <Linda@bevenandbrock.com>
Subject: RE: 999 Cordova #4

OK DRAWER FIXED ! Thank you !! those are smiley faces in case you can see them …. Who needs a man when you have property management !!! Yes you can quote me on that !

 

 

 

Thank you tremendously,

 

Angelina Diaz
___________________________________________________________________________

 

On Dec 3, 2015, at 5:31 PM, Eric Gerber <ericgerber@t> wrote:

Doug and Taylor –

 

I just wanted to thank you guys for jumping so quick on that and water leak!  Please thank Steve for me he did too.  He did a great job for this fix in a very quick and great job!

I wasn’t here.  Thanks again!

Sincerely

Eric Gerber

 

____________________________________________________________________________

 

On Dec 2, 2015, at 11:10 PM, Philip Kuon <philipkuon@> wrote:

Taylor and Rick thank you for the excellent tenant service. Beven & brock has gone above and beyond. Bianca and I are enjoying living in this property very much so.

Sent from my iPad

 

____________________________________________________________________________

 

From: Roxana Cardenas [mailto:roxanacard@]

Sent: Tuesday, September 22, 2015 9:37 AM

To: Taylor Smith; Fin Beven

Subject: THE GREATEST CLEANING CREW EVER

 

Dear Fin and Taylor,

 

Thanks for your help with easing my fears of a trashed townhouse. You obviously knew your cleaning crew was MARVELOUS!

 

My place looks like it used to now, thanks to them. I saw them working hard last night and went by this morning. If I hadn’t seen them last night, I would have thought it was magic.

 

They should be commended and now I know why you weren’t too worried.  The carpet looks marvelous too. Please extend my thanks to them.

 

Just like I can complain, I can also commend and compliment great work. They should have gotten a bonus cleaning fee from the tenants.

 

Eternally grateful,

 

Roxana Cardenas

Sent from my iPad

 

______________________________________________________________________________

 

From: Esteban Cardona

To: Fin

Sent: Thursday, September 17, 2015 5:31 PM

Subject: Re: URGENT SHOWER FIX AND TOILET LEAK

 

Hey fin,

 

I just wanted to let you know that I was able to use my shower today after a long wait. I wanted to thank you for your intervention and helping fix the problem.

 

I will inform you if anything occurs.

 

Thank you.

 

Best

Esteban

 

_____________________________________________________________________________

 

From: Kristoffer Sweitzer [mailto:kristofferlyn@
Sent: Thursday, August 27, 2015 2:23 PM
To: Fin Beven
Subject: Re: RE: Deposit

 

Wow thank you very much that shows us that you are the company we thought you were we will send a positive review online wherever we can thank you for your attention in this matter have a good day From: Vance Winbush [mailto:jvancewinbush@] Sent: Tuesday, August 25, 2015 3:00 PM To: Fin Beven Cc: ktwriter@ Subject: Tenant Experience Hi Fin, Hope this email finds you well.  As you might know, I have recently vacated the 1742 Grevelia St property. Upon my exit, I just wanted to reach out to you to let you know that I appreciate how needs and issues were address during my time at the residence since 2011.  All items were address in a prompt and professional manner. Moreover, I wanted to make sure that you know that Katie was an excellent on site manager. She was always very responsive, approachable, understanding, and nothing but a pleasure to work with…  I will really miss having her as a property manager.  I would highly recommend her for a similar position at any one of your locations. I hope to work with you again in the future.  Best of luck to you and the Bevin and Brock organization. Regards,  Vance Winbush 214.317.9749   jvancewinbush@ _________________________________________________________________________ From: Luke Womack [mailto:ldwomack@ Sent: Friday, August 21, 2015 10:37 AM To: Taylor Smith Subject: Thank you   Hi Taylor, I just want to say thank you again for your help this morning. I was impressed with how you and the rest of your office handled my questions. Hoping we can quickly fill one of your vacancies with excellent tenants. PS: Please feel free to share my personal contact information with your current tenants in unit #3 at 808 Magnolia Ave.   With gratitude, Luke Womack   ________________________________________________________________________ From: SCOTT BURTON [mailto:mail.scottburton@ Sent: Thursday, August 20, 2015 2:49 PM To: Fin Beven Subject: Re: Welcome, and thank you   Mr. Beven,   Thank you for the warm welcome and kind words. I am extremely grateful that you are allowing me to rent within your property. Eileen Flanigan was excellent in managing the rental process and also going the extra mile by providing me with suggestions on how to improve my credit score. Apartment #4 on Santa Barbara St is exactly what I was looking for and is well within my budget. I will reach out to Charlie (whom I had a chance to meet in the office yesterday) as well as Taylor with any concerns and I look forward to meeting you and extending a personal greeting in the near future.   Thank you again and best regards, Scott Burton __________________________________________________________________________ From: Johnathan Cruz [mailto:johnathan.henry.cruz@ Sent: Monday, August 03, 2015 8:43 AM To: Taylor Smith Subject: 360 S. Euclid Ave Keys   Good Morning Taylor, We’re all moved out from 360 S. Euclid Ave #215, but left Pasadena with the keys in our pockets.  I will overnight them and they should be to you first thing tomorrow.   Sorry about the hassle and thanks for everything; working with you has been a pleasure and you can count on me recommending B&B to friends and family.   Best Regards, Johnathan Cruz ______________________________________________________________________________ From: Lucas Noble [mailto:lucasbnoble@ Sent: Friday, July 31, 2015 10:21 AM To: Fin Beven Subject: Re: Welcome, and thank you.   Thank you Fin. I met with Rosa yesterday and she made everything so easy and painless. Really excited about the new place. We appreciate the help.   Lucas    Sent from my iPhone. _________________________________________________________________________ From: Christina B [mailto:christina6001@ Sent: Monday, July 13, 2015 11:33 PM To: Fin Beven Subject: Re: Follow-up on 1115 E Córdova #123 in Pasadena   Dear Mr. Beven,   I wanted to let you know that Charlie was able to answer all of my questions.  Thank you for your help.  I’ll be in tomorrow to drop-off my deposit with Rosa and hopefully finalize the lease.  I’m very excited about my new home.  This whole procedure is a really neat concept so thank you for creating your company:-)   Best regards, Christina _______________________________________________________________________

 

 

From: David Epstein [mailto:dbe@
Sent: Tuesday, July 07, 2015 11:22 AM
To: Fin Beven
Subject: RE: Checking in

 

Fin: As you know, we’ve settled the Brad Robinson case.  I wanted to thank you for your expert and conscientious help on this.  I would like to call on you for future cases as you were so very good as our expert on this one, particularly with the challenging circumstances.

 

Very best regards,

David

 

 

David B. Epstein

Epstein Turner Weiss, P.C.

__________________________________________________________________________

 

From: Brett [mailto:brettfurrey7302@
Sent: Tuesday, June 30, 2015 11:09 AM
To: Trish Wible; Fin Beven
Subject: Re: 1221 Lyndon rent increases

 

Trish and Finn,

 

Thank you for making this happen!  You went above and beyond to do so, excellent customer service!

Brett

 

 

P.S. Trish, we didn’t expect you to stay late, we appreciate that you did.
___________________________________________________________________________

 

 

From: Won Hyeuk Jung [mailto:wonhyeuj@
Sent: Thursday, June 04, 2015 10:03 AM
To: Rosa Flores
Subject: Rosa, this is WJ.

 

I realized that I never said proper thank you.

 

This is first time that I am living alone and renting a place in US. (I’ve been in US for only a year now.)

 

And I fear that I may have repeated questions and was slow to understand some of the things that you explained.

 

But I never felt disrespected (when I was making an account at Bank of America, I was repeatedly called Chinese when I made it clear that I am Korean and the representative said ‘what’s the difference? Isn’t Korea part of China?’ I got very angry but did not want to make any trouble so I let it go at that. If I knew at that time that I had other choices I would have never tolerated that.)

 

or rushed.

 

I sincerely thank you for your patience, professionalism and above all general kindness.

 

I hope that your goodness is appreciated and acknowledged by the people around you as well.

 

Thank you.

 

WJ.

 

__________________________________________________________________
——– Original message ——–
From: la baby jimenez <mjimenezz18@
Date: 05/14/2015 9:41 AM (GMT-08:00)
To: Linda Bailey <Linda@bevenandbrock.com>
Subject: Maria Connie Jimenez

THANK YOU LINDA ! The maintenance service is completed. That was Speedy service. I AM IMPRESSED!  thanks again !! Connie Jimenez

 

Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone

 

_________________________________________________________________________

 

From: Justin Nam [mailto:jnam13@
Sent: Tuesday, April 28, 2015 1:48 PM
To: Taylor Smith
Cc: trevorscheney@ ; kmerchant@; scheneyrealestate@ ; amerchant@ ; Fin Beven; Eileen Flanigan
Subject: Re: Welcome! 441 Los Robles #12

 

Hi Taylor,

Thank you for introducing yourself and giving us that contact information. We really appreciate everyone at Beven and Brock who helped make this opportunity simple and seamless.

If there are any questions, concerns, or issues please feel free to call me on my cell at 949-293-6512

Thank you again for the opportunity.

Justin Nam

__________________________________________________________________________

 

From: Jay [mailto:jjsideco@
Sent: Tuesday, April 07, 2015 1:56 PM
To: Angie DiMauro
Subject: Re: CHecking In

 

Angie

 

Ok great. Thanks for the info. You guys are always by the book and transparent. That’s what I like and going to miss about Beven and Brock. It was a great experience. My best rental experience I’ve had for ten years. Thanks again.

Sent from my iPhone

__________________________________________________________________________

 

From: Dorothy Gorton [mailto:dorothygorton33@
Sent: Wednesday, March 18, 2015 8:16 AM
To: Fin Beven
Subject: Re: Welcome, and thank you

 

Dear Fin,  Your staff could not have been more helpful! They were friendly, professional and they have a sense of humor!

 

I found the most adorable one bedroom house in Monrovia.  The house has a great yard which will be wonderful for my little dog Abbie and my 2 grandsons.

 

Thank you so much and I hope you have a Blessed Day!

 

Dorothy(Dottie) Gorton

 

______________________________________________________________________________

 

From: Sarah Micheal [mailto:poeticlyric@
Sent: Tuesday, March 03, 2015 10:57 AM
To: Taylor Smith
Subject: A Heart-felt Thank You

 

Taylor,

 

My name is Sarah Liscano. I am a resident at 230 E. California Blvd Apt C., Pasadena. We recently spoke on the phone and you assisted me with several issues I were having at my place. I wanted to take a moment to sincerely thank you for listening to my needs and making sure that they were met in a timely manner. Thank you very, very much!

 

Kind regards,

Sarah Liscano
poeticlyric@

 

_______________________________________________________________________

 

From: Bill [mailto:bill.abelmann@]
Sent: Thursday, February 19, 2015 12:58 PM
To: Fin Beven
Subject: Re: 1099

 

Thanks again!

Taylor does a good job looking after the house. Appreciate all your good work!

I’m starting to work on my taxes so I finally noticed.

Bill

Sent from my iPhone

 

_________________________________________________________________________

 

From: Martin Bruestle [mailto:mbruestle@]
Sent: Tuesday, February 03, 2015 12:09 PM
To: Linda Bailey
Subject: Re: Palm Tree – 612 N. Atlantic

 

Thanks Linda….You’re the best!

Martin

_______________________________________

From: Vega, Manuel [mailto:Manuel.Vega@]
Sent: Friday, January 30, 2015 2:12 PM
To: Rick Houser
Cc: Fin Beven;
Subject: RE: 420 Pearl Ave, Monrovia Ca – Property #RH14112

 

Hi Rick,

I really appreciate your response to the issues and I am glad to have your support as well, so yes the electrician already schedule the repairs starting tomorrow and hopefully Gary can do the same over the remaining pending issues

 

Once again Rick, I am very  thankful with your response and I can assure you that these corrective actions performed over the house will be have long term benefits for all, thank you

 

Regards,

 

Manuel Vega

_______________________________________

 

From: Alex Trivilino [mailto:alex.trivilino@]
Sent: Wednesday, January 28, 2015 12:23 PM
To: Fin Beven
Cc: Angie DiMauro
Subject: Updated Lease Information – N Alexandria Ave Apartment 6

 

Hello,

 

I will be moving out of California this year and wanted to make sure I provided the necessary advanced notice.

 

I’ve had a great experience with Beven & Brock so far and am sad to go — I knew I’d only ever leave this apartment if I was moving out of state, and that’s just happened sooner than I expected.

 

Thanks so much and please let me know what further information is required,

 

Alex Trivilino

412.400.

_______________________________________

 

 

 

 

 

 

From: Geoffrey Cole Middlebrook
Sent: ‎Saturday‎, ‎November‎ ‎22‎, ‎2014 ‎1‎:‎52‎ ‎PM
To: Laura Garbo

Hi Laura:

On Wednesday the 19th I came home from work in the early evening to discover that the water heater in our garage had broken and was leaking. I called the Beven and Brock emergency number, and was immediately connected to Doug Hollier. Doug arrived at the property in twenty minutes, and immediately stopped the leak (the next day we had our regular plumber replace the water heater).

I would like to praise Doug for his quick and excellent work (as well as for his professionalism), and I wish to thank Beven and Brock for providing this prompt and reliable emergency service.

All the best,

Geoffrey Middlebrook, Ph.D.

Teaching Professor | The Writing Program

Director | The Writing Center

______________________________________

 

From: Ankit Agarwal [mailto:ankitagarwal13@]
Sent: Monday, October 20, 2014 1:25 PM
To: Fin Beven
Subject: Re: Welcome, and thank you

 

Hi Finley,

 

Thank you for taking time out and writing to me. As you may know, I moved in recently into my apartment so have been busy unpacking. My renting process has been good so far and am liking the apartment. I will keep in touch with the property manager, Linda and will let you know if I need help.

Appreciate your effort.

 

Ankit

 

_______________________________________

 

From: Mounir [mailto:getmounir@]
Sent: Thursday, October 09, 2014 1:25 PM
To: Fin Beven
Cc: Rick Houser; Andy LaPointe; Olga Djukelic
Subject: Re: 1424 Encino Ave., #3.

 

Mr. Beven,

Thank you very much for your quick response and your kind action.

It has been a pleasure communicating with you and I appreciate your involvement to resolve this matter.

Have a great day,

Mounir Tanious

_________________________________________________________________________

From: Meggerson de Martinez,Nicole [mailto:nmeggersondemartinez@ ]
Sent: Thursday, August 28, 2014 3:57 PM
To: Fin Beven
Cc: ‘douglasamartinez@yahoo.com’ (douglasamartinez@)
Subject: RE: Welcome, and thank you

 

Fin,

Thank you very much for your note.  We are looking forward to a smooth transition and we have been very pleased with the process so far.

If we have any questions or concerns, we have all the contact numbers handy.

Thank you again, and have a great holiday weekend.

Nicole Meggerson de Martinez

Business Outreach Section

Metropolitan Water District of Southern California

 

_______________________________________

 

From: teresaproscewicz <t.pros@yahoo.com>
Date: August 21, 2014 at 3:16:59 PM PDT
To: Dave Brock <Dave@bevenandbrock.com>
Cc: Trish Wible <trish@bevenandbrock.com>, Erik Mendez <Erik@bevenandbrock.com>, Donna Stromberg <dstromberg@sbcglobal.net>, “John Deamos” <jsdeamos_us@yahoo.com>
Subject: Your staff is excellent!

Dear Dave,

It is long overdue for me to write you and say that Trish Wible and Erik Mendez are great professionals on your team. Erik is not only curtous and very responsive to our seldom, but important to us inquiries, he seems to tackle all issues with ease.
Trish Wible is courteous and continues to be as helpful as usual, but her promptness and accuracy of information speaks for her professional expertise.

We are small Homeowners association, yet Erik and Trish provide us with an excellent service, and a pleasure is to contacting them when needed.
THANK YOU and Kudos to your great staff from the VSP III Treasurer.

With my regards,

Teresa Proscewicz
Treasurer for VSP III HOA
________________________________________

 

From: Skolout, Nicole A. [mailto:nskolout@]
Sent: Thursday, August 21, 2014 2:45 PM
To: Dave Brock
Cc: Laura Garbo
Subject: Madison Owners Association

 

Dave,

 

We have been working with Laura for a number of months now (somehow in that time I ended up as president of the HOA too), and wanted to say that things are going really well and she is great.  She is very responsive, and I am impressed that she has also been proactive on a number of issues, including looking at our trash bills, recognizing it was a very high monthly fee, and getting new bids for us from a different company.  We are now with the new trash company and are saving over $300/month on trash removal, and are receiving better service as well.  She also found a new pool company for us, and they have fixed all of the many pool issues we have had over the past few years, in just a matter of a few months.

 

I feel bad because I recognize that we are problem children right now and have a lot of things that need to be done because we are having to catch up on so many things.  We are picking up the pieces from extremely poor management by the prior management company and also the general neglect and ineffectiveness of prior boards.  But we are on the upswing now and getting a lot of lingering issues resolved thanks in large part to Laura’s efforts.

 

Nicole Skolout| BakerHostetler

____________________________________________________________________________________________

 

From: robyn lopez [mailto:caritas_arts@ ]
Sent: Monday, August 18, 2014 3:48 PM
To: Fin Beven
Subject: Re: Welcome, and thank you

 

Thank you for your message. We are happy to rent with Beven and Brock as well. Thank you for sending us your contact information. We greatly appreciate all your help in helping us find a place to rent. We are happy with our overall experience so far. Thank you for letting us know that you are there for us should we have any questions or concerns.

 

Robyn Tubbs

_______________